- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- What are your data protection rights?
- What are cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
Apstorm may collect the following data:
- Name, address, telephone number, email address, job title, records of meetings, communication or other contact, products and services you express interest in, instructions you give to us and orders you place with us, comments you might leave on our blogs, about or that we note through public information that we think might be useful to help build a commercial relationship with you.
- We might collect audio and video recordings of you: a) if you attend any webinars or seminars via video conferencing with us; or b) if you leave us a voice mail message.
How do we collect your data?
You directly provide Apstorm with most of the data we collect. We collect data and process data when you:
- Use or view our website (www.apstorm.co.uk) via your browser’s cookies.
- Send us an email to any of the @apstorm.co.uk addresses.
- Register online for an event or service.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Place an order for any of our products or services.
- Information received over the telephone we write down, or put in to our electronic systems, or via voice message.
- Information taken in meetings via note pads, PC’s and mobile devices.
- Information held in any CRM system we are using.
Our Company may also receive your data indirectly from the following sources:
- Third party suppliers
- Marketing agencies
- Event organisations
- Social media organisations (E.g. Linkedin)
- Private individuals (E.g. Personal referrals)
How will we use your data?
Our Company collects your data so that we can:
- Process your orders and manage your account.
- Provide you with any technical support.
- Keep you informed of any new solutions, via the telephone or email
- Email you updated with special offers on other products and services we think you might like.
- Inform you of any events we may be running
Apstorm will share your data with our partner companies, for the purposes of:
- Processing your orders.
- Providing you with any technical support.
When Apstorm processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Apstorm may securely store your data in our:
- Email Server
- CRM – Zoho – please see their security policy here https://www.zoho.com/trust.html
- Marketing solutions
Apstorm may keep your data for an indefinite period.
Apstorm would like to send you information about products, services and events of ours that we think you might like.
If you receive marketing, you may always opt out at a later date.
You have the right at any time to stop Apstorm from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email: firstname.lastname@example.org , please use subject heading “STOP MARKETING”
What are your data protection rights?
Apstorm would like to make sure you are aware of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Apstorm for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Apstorm correct any information you believe is inaccurate. You also have the right to request Apstorm to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Apstorm erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Apstorm restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Apstorm processing your personal data, under certain conditions.
The right to data portability – You have the right to request that Apstorm transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our:
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org .
- Keeping you signed in
- Understanding how you use our website
Privacy policies of other websites
How to contact us
Email us at: email@example.com
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Apstorm has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. Details can be found on their website www.ico.org.uk .
- What cookies are?
- Why Cookies are used?
- What different types of cookie there are?
- How can you turn off cookies, if you do not want them?
What cookies are?
Cookies are a small text file containing information that a webserver can download to your computer (PC) or a mobile device when you visit a website.
Webservers send cookies back to the original website, each time you visit it, or if you visit another website which recognises that cookie.
Web pages do not store information. As you move across a website, it will not recognise you are the same user. Cookies allow your web browser to be recognised by the website and they allow the website to remember the choices you have made, e.g. your preferred language. Cookies also remember your choices when you return to the website.
Cookies are commonly used for:
- Tracking user login state and details
- Remember if a visitor toggled item open or closed
- Track the visitor as the browse or navigate the site
- Keep information during a shopping session
- Manage a user’s Shopping cart
- Provide a personalised experience
- Provide data to improve the user experience
- Collect data to analyse how the site is used.
Are there different types of cookie?
Yes, there are different types of cookie and different ways of using them. Cookies can be categorised according to their function, their lifespan and according to who places them on a website.
What types of cookies do Apstorm use?
Apstorm uses these types of cookie:
- Session cookies – are used to store information or change setting for a user session It lasts only for the duration of your visit and are deleted when you close your browser.
- First and third-party cookies – a first or third-party cookie depends on which website the cookie comes from. First party cookies are those set by or on behalf of the website visited. All other cookies are third party cookies. We use both first party and third-party cookies.
- Persistent cookies – are used by websites to provide targeted advertising based upon the browsing history of the device. They last after you have closed your browser and allow a website to remember your actions and preferences.
- Strictly necessary cookies – are essential to enable you to move around the website and use its features. These cookies don’t gather information about you for the purposes of marketing.
- Performance cookies – collect information about how visitors use a web site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor although they may collect the IP address of the device used to access the site. All information these cookies collect is anonymous and is only used to improve how a website works, the user experience and to optimise our advertising.
- Functionality cookies – allow the website to remember choices you make (such as your username). The information these cookies collect is anonymised (i.e. it does not contain your name, address etc.) and they do not track your browsing activity across other website.
- Targeting cookies – collect several pieces of information about your browsing habits. They are usually placed by advertising networks. They remember that you have visited a website and this information is shared with other organisations such as media publishers. These organisations do this in order to provide you with targeted adverts more relevant to you and your interests. This type of advertising is called online behavioural advertising and place an icon in the top right-hand corner of an advert. This icon when clicked, will take you through to the website Your Online Choices where there is more help and guidance for you to Opt-out of this type of advertising. You can block these cookies using your browser settings.
How do I turn off cookies?
Usually it is possible to stop your web browser from accepting cookies, or to stop it accepting cookies from a website. Although, this may affect your experience if you turn them off.
All modern web browsers allow you to change your cookie settings. Usually these settings are in ‘options’ or ‘preferences’ in the menu of the browser. The below links may be helpful, or you can use the ‘Help’ option in the web browser for more details.
Cookie settings in Chrome
Alternatively, you may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers.
Version control V1 – Issued 1/10/2020